Introduction to Callwell

Callwell is the largest provider of lead management software for Sales and Lettings Agents in the UK.

So how does it work?

Callwell gathers all your incoming email leads in real time from all lead sources (such as Rightmove, Zoopla, OnTheMarket and your own website) and presents them on a single screen at your Branch Office or at your Contact Centre or both.

In less than a few seconds, Callwell enables you to be certain that your response to every lead is exactly as you want it to be. That might be an immediate phone call to the consumer or an automatic SMS or email response.

You might decide that every Valuation request should receive an immediate phone call. You might decide that every Viewing request from a Purchaser who says that they have a House To Sell should also receive an immediate phone call; but you might decide that every Tenant Viewing request should be first sent an SMS asking for more information.

Whatever you decide, you can see which member of your team dealt with each lead and how well they dealt with it. Whilst Callwell Score will drive members of your team to compete to give the best possible response; because you don’t get a second chance to make a first impression.

Ultimately, using Callwell, you can see the truth of how many leads of which type you received from which Source and see your true Return On Investment

Bob Scarff

managing director

Bob has been an estate agent since leaving school in 1978. In the second half of his forty years in the industry he became increasingly irritated with agents that refused to respond to customer emails as quickly as they would respond to phone calls. "Why can't somebody invent a machine that would make the phone ring when an email arrives?" he would frequently ask himself. 

Since 2016 he has owned and ran Callwell, a business that does exactly that.

email Bob

Rob Wellstead

innovation director

Rob Wellstead has run a multi-branch lettings agency for over 20 years and understands your pain. He spends a lot of time in his virtual shed tinkering with tech to find solutions to real-world business problems. Nicknamed ‘Gadget’, the only thing that he has yet to solve with technology is ironing. He lives in an underground lair somewhere in Bedfordshire with an electric car and is always striving to find new ways to build control into everyday life.

email Rob

Imagine starting a call with a WOW - that's exactly what Callwell does for you!! Callwell reaches your next buyers and potential sellers faster than any other agent and you will never miss an opportunity again!! Use the Callwell scores to promote healthy competition amongst your sales team and convince yourself that ALL if the leads have been called and vigorously followed up.

Make it a really good First Point of Contact and not a Zero Point of Contact

Dale Woods - Area Director, Connells Group

To my mind Callwell is a no brainer. There simply is no better way to manage your incoming leads. It's a simple, straightforward and fabulous way to ensure everyone has been dealt with in record time. As a tool for MA' you have the ability to contact a client almost before they have pressed send on their enquiry! How impressive is that when they are considering which agent to instruct?

Ask yourself, by using this tool in the way you should, are you more likely or less likely to impress a client?

Russell Gooden - Area Manager, Connells Group

Most of our branches operate in the top three for market share within their locations and we also invest heavily in lead generation to help our branches further grow their market share.

The sheer volume of enquiries that our branches receive every day would swamp most agents. 

Callwell is a vital part of ensuring that we can deal with our leads in an efficient and effective manner

David Plumtree, Connells Group estate agency chief executive

Callwell has worked very well within our business on the sales team at Hunters. It makes sure we can keep on top of our leads and respond to the valuations and viewing request promptly. Through Callwell, we miss less opportunities as the phone rings as soon as they request a valuation or viewing is taken and at that point, they are active and there is a higher chance of them picking up and generating business straight away

Oliver Hanlon – Sales Manager York – Hunters

We like Callwell here as it’s a great tool, you don’t ever miss a lead and it tells you the opportunities so you know what the clients focus is, and you can prepare before you call them

Farrell Heyworth Lancaster

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